Our Company performs the highest quality work and we back it up with our 100% satisfaction guarantee.  If you are not satisfied with any area cleaned, we will reclean the area once, free of charge.  There after there will be a charge for any further assessment or cleaning of the area. Should any one walk on the wet carpets, the guarantee automatically falls away.

Should any sport re-appear we’ll gladly return and retreat the area completely free of change when our office is notified within the first 24 hours following completion of the job. The 2nd clean must be booked immediately and will be performed within 48 hours, no later that 3 days of the initial clean.

Guarantee does not include:

Urine spots / stains or permanent stains, oil or oil stains, walking on wet carpet and using wet furniture. 
Permanent stains: due to the characteristics, age and severity some stains are permanent.  This includes urine stains, fecal stains, dyes, any food / drink related stains, oil stains, mold stains, cosmetic including self tan lotions, nail polish, paints, furniture stains, permanent markers, ink and chemicals with bleach or cleaning compounds, acne ointment, toilet bowl cleaners and other products which may alter or discolor fibers.

Amega Cleaning will not accept any liability for alteration or damage to fibers that may result from attempting stain and spot removal or urine eradication

There is no guarantee for urine/ fecal staining, mold or odor removal.  Any odor including but not limited to damp, mold or urine odor has be be disclosed when placing an order. Odor removal may be charged extra depending on the severity of the odors. Also, older carpets or heavily worn carpets may have damage to the dye structure in the carpet biber contribution to shade in the carpeting that the homeowner may inss-interpret as Dirt. 

Amega Cleaning service will not be able to remove or improve shading caused by damaged carpet dye structure or crushed pile

Any Questions and concerns please contact Tanya Venter on (010) 502-0627 or send us an email to amegacleaning1@gmail.com.

Updated October 2024