Terms and Conditions

These terms and conditions constitute the full and complete service agreement (the “Agreement“) between you (the “Customer”) and Amega Cleaning Service (the “Amega”) for the provision of services by Amega. 

Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.

  1. The Cleaning Services
    • Subject to the terms of this Agreement, Amega agrees to provide mobile vehicle, truck and bus interior valet services, carpet, upholstery, and mattress and curtain cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).
    • The Service will be for such cleaning as agreed in writing with the Customer at the time of booking (the “Quotation”). 
    • Amega will provide a Supervisor and one or more cleaning technicians (the “Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between Amega and the Customer (the “Service Time”). 
    • Amega endeavours to provide the Service faithfully, diligently and in a timely and professional manner. 
  1. Additions and Amendments
    • Any changes to the Service to be provided must be agreed by the Amega cleaning office (the “office”) prior to the Service Time. 
    • If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact the office by telephone, who may agree to provide the additional services in its absolute discretion.
    • The Cleaner is not authorised to agree to any changes to the Service being provided. The Customer can’t request such changes directly from the Cleaner.

  2. Customer Representations and Warranties
    The Customer represents and warrants that:
    • It will provide a safe working environment at the Premises for the Cleaners to perform the Service;
    • the Cleaners will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; 
    • it will provide the Cleaners with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaners to provide the Service; 
    • Will advise Amega prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.
    • Will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

  3. Bookings
    • Amega requires a 50% booking deposit. Appointments will only be booked and confirmed once the deposit has been paid into our bank account.
    • The Customer can only make a booking and confirm addresses in writing via email.
    • Amega will confirm all booking in writing (confirming time, address etc) 
  1. Pre Cleaning Preparation
    • The customer agrees that all loose items will be picked up off the area and vehicles to be cleaned.
    • Amega reserves the right, at its discretion, to change additional amounts where excessive items have not been removed prior to arrival and causes delays to the cleaning process.
    • Valuable, heavy or semi-permanent, such as pianos, wall units, TV and HI-Fi stands, and side boards, book cases, filing cabinets, pot plants and wardrobes will not be removed by our staff.
    • Where practical, Amega will replace moved items to their original position, however, certain items require that they are not placed on carpets or fabrics during the drying process and therefore the onus is on the client to replace these.
    • Pets and other animals are required to be secured prior to Amega Cleaners entering the premises and the client accepts full liability and responsibly for any injury caused to cleaning staff
    • Business and Home owners are required to inform their staff or domestic worker of the appointment and, where necessary, to advice their security.  
  1. Job Quotations
    • The price payable by the Customer is the quoted price provided by Amega.
    • Any price quoted by Amega is an estimate only based on Amega’s experience, without inspection, and based on information provided by the Customer. 
    • The quote Amega provides via email, is based on information provided by the Customer to Amega, and in the absence of specific room, or clearly definable descriptions will be based on standard room sizes/seating positions. If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.
    • The Cleaners may quote extra after inspection if there are extra rooms or areas that Amega were not informed of during the quotation process or if the condition of the carpet or upholstery is deemed to be different from the information provided by the Customer.
    • The Carpet Cleaner will confirm the price with the Office and the Customer before work commences.
    • Maximum room size is 12 square meters and is based on a standard furnished room. Rooms less than 12 square meters will count as 1 standard room. Rooms over 12 square meters but under 30 square meters will count as 2 standard rooms. 
    • Carpeted steps are quoted per step.
    • Upholstery cleaning prices are per seating position and are subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans, chaises and loose cushions. 
    • Spot and stain removal is included in Amega’s carpet and upholstery cleaning price and the cleaning process.
    • The customer must supply full details of the type of rugs they need cleaned (Persian, viscose, wool, cotton etc.)

  2. Stains
    • The Cleaner will inspect the carpet, upholstery, mattress, vehicle seats etc before the Service commences.
    • Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. Amega and the Cleaner, does not guarantee stain removal for permanent stains.
    • Amega cannot be responsible for any pre-existing condition that is not apparent upon visual inspection of the Premises.
    • The Carpet Cleaner may deem it ‘un-feesable’ to remove a particular stain or mark on the carpet when compared to the cost of replacement.

  3. Cancellation Fees and Other Charges
    • The minimum charge for any Service is R950.00.
    • Surcharges may be charged on any Service booked for weekends, after hours and public holidays.
    • Clients must give notice 72 hours when cancelling a scheduled appointment (to give us sufficient time to book the slot out to another client.). 
    • In the event that such notice has been given, Amega will endeavour to reschedule the Service if required. 
    • In the event that the Customer does not provide sufficient notice, the Customer agrees to pay a cancellation fee (minimum of R950.00) for administrative costs and loss.

  4. Payment Terms
    • The Customer agrees to pay the price quoted by Amega in full when the team arrives on site before cleaning will commence. 
    • If no payment has been made by the Service Time, Amega will use reasonable endeavours to contact the Customer for payment. In the event that Amega cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 8. 
    • Payments may be made in cash or via bank deposit or bank transfer. Payments by bank deposit or bank transfer should be made to: 
      Standard Bank Business Current account in the name of HMC works Account number 10197029211
    • Amega don’t accept cheques and we don’t have speedpoint machines.

  5. Complaints (please refer to our guarantee policy)
    • If the Customer is dissatisfied for any reason with the Service provided, he/ she must inform Amega within 24 hours of completion of the Service. Amega strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently.
    • In the event of a customer complaint, the Customer undertakes to give Amega the opportunity to rectify all work.
    • All complaints must be send to the office in writing within 24 hours via email with support photos. 
  1. Exclusions and Limitations

Amega Cannot be held responsible for

  • Not completing or providing the Service as a result of a breach of contract by the Customer (including failure by the customer to pay the Cleaner, provide utility services, a safe working environment or unencumbered access to the Premises); or
  • any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Amega
  • not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; 
  • wear, damage or stains that cannot be completely cleaned or removed; 
  • any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed; 
  • any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or 
  • Any loss, theft or damage while undertaking work (please lock away all valuable)
  • For damage caused to the carpet/ upholstery as a result of any cleaning or stain removal treatment. Although greatest care is taken when cleaning, accepting our quotation you Authorize Amega to proceed with cleaning using the WATER EXTRACTION METHOD
  • If you carpets/ upholstery are currently damaged due to urine deposits and/ or feces and/ or vomit, you understand that these deposits can be activated by cleaning, releasing odour and staining materials. You acknowledge that the carpet / upholstery in this condition are of severely lessened value.  There is no guarantee implied or expressed that all will be removed.
  • The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including time elapsed since Premises was last carpet cleaned and nature of carpet and upholstery cleaning required), and that Amega gives no guarantee as to the actual results of the Service. 
  • Except to the extent provided in this clause, Amega has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Amega (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by Amega).
  1. Termination
    • This Agreement may be terminated by the Customer by providing at least 72 hours notice prior to the Service Time. 
    • Subject to clause 12(c), Amega may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time. 
    • Amega may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of Apex, that breach is incapable of remedy.

  2. Changes to this Agreement
    • Amega reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on the Amega Cleaning website. Each updated agreement will take effect 24 hours after it has been published on the website. 
    • The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular carpet cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

  3. General Conditions

    The customer agrees not to enter the same room the Cleaner is working in or has equipment in. In the interest of safety, we advise that:
  • The carpets / Upholstery may remain damp for several hours after completion of the work. This may result in a slip hazard walking from the carpet to hard floors such as tiles or floor boards.
  • We will need to use electrical items and we ask you to be careful not to trip over cords and keep children and pets away from equipment that may be turned on
  • We need place in the kitchen / bathroom or laundry to fill our buckets with hot water.
  1. Service delivery times

Service times are estimates only based on Amegas Experience.  Arrival time can vary +/- 90 minutes depending on the traffic / complication at previous jobs.

How long should carpets/ upholstery take to dry after cleaning
Over the years, and after cleaning thousands of carpet, we have come to realize that one of the biggest concerns people have when getting their carpets cleaned is dry times.  And the answer is …….. it depends.  There is no hard and fast rule about carpet dry times.  There are a number of factors that go into how fast a carpet dries and the carpet cleaner does NOT have control over there factors.

  1. Water extraction method
    We use the water extraction method (DEEP CLEANING) and the dry times can be anything from 4-6 hours.
  2. Level of soil in your carpets
    If carpets are heavily soiled the cleaner is going to have to use more water to flush the soil form your carpet, and therefore dry times are most likely going to be longer.
  3. Humidity inside and outside the home / office Humidity outside of your property directly affects the humidity inside.  If the air is humid then the carpets are simply going to take longer to dry.
  4. Airflow in your home and around the carpets / upholstery If the airflow in your home is stagnant then carpet dry times can be increased.  This is why opening your windows when having your carpets cleaning is a good idea (if the weather is good) 
  5. The type of carpet  The fiber type and construction of the carpet can play a role in how long your carpets take to dry.  A nylon carpet will dry faster that a wool carpet.

Updated May 2024